For Vpdebug logging, the LX ALL setting will gather the most information.These will be chosen if you check "Endpoint Protection Client" and "Next" without using the 'Advanced.' button. The settings shown here are the default settings.
Vpdebug logging, SMC debug logging, and Sylink debug logging are configured in this window. Vpdebug, SMC debug, and Sylink debug logging To reach the advanced settings, check “Endpoint Protection Client” in the Debug Logging section and then click “Advanced.”. WPP logs are useful when troubleshooting driver level conflicts or problems with the SEP client. (WPP) Windows software trace preprocessor is a preprocessor to implement software tracing in Windows drivers and applications. Sylink logs are for troubleshooting, communication problems and definitions update issues. SEP client debug logs are useful for troubleshooting client to SEPM communication problems and client functionality problems this option can also be used for troubleshooting issues with a Group Update Provider (GUP). It contains details of SEP "Scheduled" and "Manual" scans, not real-time Auto-Protect scans. Vpdebug controls the logging for the Antivirus and Antispyware component of SEP. Please remember that for SEP CLOUD the advanced options will not be available as a button, however, you can reproduce the issue and the necessary logs will be generated normally, not being necessary to make any changes. The Advanced Debug logging dialog displays the current Debug Log settings as configured in the registry. Note: See Collect debug logging data for support cases with SymDiag to learn how to run SymDiag in debug logging mode where these options are presented. These can be added under “Issue” on the customer information page of SymDiag. For best results and fastest case resolution, make a list of the steps taken to reproduce the issue. An intermittent problem may take more time. If an issue is easily reproduced, it may not take long to generate logs. sdbz file for upload to Symantec.Īllow sufficient time to generate log data after reproducing the issue.Ĭapturing good data the first time will reduce the need to go back for more. Reproduce the issue and allow the logs files to populate. These steps help ensure sufficient, timely, and accurate logs are collected. This document describes the Symantec Diagnostic (SymDiag) tool’s advanced debug logging settings for Symantec Endpoint Protection.
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